If you're reading this, we've screwed up, and you're running into bugs that don't do any good for your skin or your time. So let us begin by saying we're sorry, and thanks for being patient as we work on a fix.
Moreover, thanks for doing our debugging for us. We truly wouldn't be anywhere without customers like you (as our dev team is bit-sized)!
In order to get to the bottom of what's ailing our site, we'll need you to submit a ticket, and please answer a couple of questions to assist our engineers:
- What web browser are you using (Safari, Chrome, Internet Explorer)?
- What device and operating system (mobile or desktop? iOS, Android, Windows, Linux)?
If you're able to send screenshots, they are extremely helpful to our engineers.
If you’re feeling plucky, try logging out (if you're logged into your Mother Dirt account), clearing your cache, and shopping again in private-browsing mode.
Any feedback you can provide is extremely helpful, and we'll be happy to reward you for your time and attention to detail. Thank you for your patience while we work on a fix, and we are very sorry for the trouble.
We hope to have a chance to show you that we can do better!